Mecure Bedford Centre Hotel

Rooms are looking a bit dated. Air con machine in room was very loud. Taps for shower were worn and took a lot of effort to turn on and off. 2 nights had ordered room service that never arrived. One night ordered the Bang Bang Cauliflower which came with a very long hair. Staff were very polite and pleasant but the experience wasn’t great. £5 a night parking fee was a shock.

Initially, I encountered an issue with my booking and requested a partial refund. I was informed that the matter would be resolved the following morning with the presence of a duty manager. However, upon my return for the refund, I was denied due to a policy that contradicted the information I had previously received. Money-grabbing priorities. Furthermore, I had specifically requested a refrigerator in my room, only to find it was a filthy, bacteria-infested unit. The central heating system was inoperative, resulting in frequent calls to reception, both by phone and in person, to have the room temperature adjusted. The general attitude of the reception staff conveyed a sense of indifference as if they were doing me a favour, while one manager consistently displayed a stoic demeanour. The bar staff were notably the most pleasant, and the maintenance manager. Additionally, I experienced persistent bites from some things in the bed. It was mentioned that phones had been removed from rooms during the COVID-19 pandemic, which is no longer a relevant issue. The TV guide was non-functional, and the kettle required descaling, further contributing to my overall dissatisfaction with this hotel.

Room a little cold. Shower room freezing. No way to dry towels but not changed every day

Rooms quite smart and upto date, corridors dated, good reception service, staff friendly, meals good, only down side is the bar staffs attention to detail, chasing orders and offering condiments but not delivering same as deserts. Need to chase them.

Stayed in room 703 on one of the windiest nights of the year. The noise was absolutely awful, did not sleep a wink. The windows are just dreadful. Need immediate replacement. It was like being in a torture chamber. Would not recommend

Cold here, and didn't like It. Glad I only stayed overnight. It's probably a hotel group that demonises cash too. Can't comment on food and drink as didn't have any. TV is too far from bed.

Checked in late around 11.30pm and asked if we can check out a little late the receptionist refused even though it was boxing day next morning and they were not busy

Room condition to improve. Specially washrooms and lighting. Good food